Terms of Service

Services

1.1 Platform and professional services

Permit Labs provides a technology platform for managing the permitting process for construction and solar projects, along with professional permitting services performed on your behalf. Platform capabilities include project submission and tracking, permit application management, interconnection and HOA filing workflows, and transactional notifications.

1.2 Professional Services Agreement

The scope, pricing, and delivery terms for professional permitting services are governed by a separately executed Professional Services Agreement (“PSA”). Where this Agreement and your PSA conflict regarding the scope or delivery of professional services, the PSA controls. This Agreement governs your use of the Platform in all other respects.

1.3 Modifications to services

We may modify, update, or discontinue features of the Services at any time. We will use reasonable efforts to notify you of material changes that affect your use of the Services.

Accounts

2.1 Registration

You must create an account to use the Services. You agree to provide accurate and current information and to keep your account information up to date.

2.2 Security

You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us immediately at admin@permitlabs.ai of any unauthorized access.

2.3 Eligibility

You must be at least 18 years old and have legal capacity to enter agreements. Accounts are for business use only.

Acceptable use

You may use the Services only for lawful business purposes. You agree not to:

• Submit false, fraudulent, or misleading information, including fraudulent permit applications
• Violate any applicable law or regulation
• Access another user’s account without authorization
• Reverse engineer, decompile, or attempt to derive the source code of the Platform
• Scrape, crawl, or use automated means to collect data from the Platform without prior written consent
• Interfere with or disrupt the security, integrity, or performance of the Services
• Transmit malware, viruses, or harmful code
• Sublicense, resell, or redistribute access to the Services
• Remove or alter any proprietary notices on the Platform

We may investigate violations and may suspend or terminate your account and report conduct to law enforcement as appropriate.

Customer data

4.1 Ownership and license

You retain ownership of the data, documents, files, and materials you submit through the Platform (“Customer Data”). By using the Services, you grant Permit Labs a non-exclusive, worldwide, royalty-free, perpetual, and irrevocable license to use, process, store, reproduce, modify, and create derivative works from your Customer Data for the purposes of:

• Providing and operating the Services
• Complying with applicable law and regulatory requirements
• Maintaining records of permit applications, filings, and related transactions
• Improving, developing, and enhancing the Services and related technologies, including training and refining machine learning models, automated systems, and proprietary algorithms
• Generating aggregated, de-identified, or anonymized data as described in Section 4.3

This license survives termination or expiration of your account to the extent necessary for purposes (b) through (e).

4.2 Your responsibilities

Customer Data includes project information, property addresses, homeowner and property owner contact details, permit application materials, construction documents, site photographs, and all other files submitted through the Platform. You represent and warrant that you have all necessary rights, consents, and authorizations to submit Customer Data, including any personal information of third parties such as homeowners or property owners. You are solely responsible for obtaining any required consents from such individuals before submitting their information.

4.3 Aggregated and de-identified data

We may create aggregated, de-identified, or anonymized data derived from Customer Data and your use of the Services. Such data does not identify you or any individual. We may use this data for any lawful purpose, including research, analytics, industry benchmarking, and the improvement and development of our products and technologies, without restriction or obligation.

4.4 Feedback

If you provide suggestions, ideas, or feedback about the Services (“Feedback”), you grant us a perpetual, irrevocable, non-exclusive, royalty-free license to use and incorporate Feedback into our products and services without obligation to you.

Intellectual property

The Platform, including all software, code, design, graphics, logos, and trademarks, is the exclusive property of Permit Labs and its licensors. This Agreement grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Platform for the duration of your account, subject to this Agreement. No other rights are granted, whether by implication, estoppel, or otherwise.

SMS terms

By providing your mobile phone number and opting in through the Platform, you consent to receive transactional SMS messages from Permit Labs. Messages may include permit status updates, action-required alerts, and deadline reminders. Message frequency varies. Standard message and data rates may apply.

You may opt out at any time by replying STOP. Text HELP for assistance. We honor the following opt-out keywords:

Consent to SMS is not a condition of purchasing or using any Permit Labs service. Wireless carriers are not liable for delayed or undelivered messages. Your phone number is handled in accordance with our Privacy Policy and is not shared with third parties for marketing purposes.

Fees and payment

7.1 Pricing

Fees for the Services are set forth in your Professional Services Agreement and applicable Fee Schedule. By using the Services, you agree to pay all applicable fees.

7.2 Taxes

All fees are exclusive of applicable taxes. You are responsible for all taxes assessed on your use of the Services, excluding taxes based on Permit Labs’ income.

7.3 Late payment

Permit Labs reserves the right to suspend access to the Services for accounts with balances past due by more than 30 days.

Confidentiality

Each party agrees to hold the other party’s confidential information in confidence using at least the same degree of care it uses for its own confidential information, but no less than reasonable care. Confidential information does not include information that is or becomes publicly available through no fault of the receiving party, was known to the receiving party prior to disclosure, or is independently developed without reference to the disclosing party’s confidential information. Confidential information may be disclosed as required by law, provided the disclosing party receives prompt written notice where permitted.

Warranties and disclaimers

9.1 Mutual warranties

Each party represents and warrants that it has the legal power and authority to enter into this Agreement.

9.2 Disclaimer

Without limiting the foregoing, Permit Labs does not warrant that the Services will be uninterrupted, error-free, or secure, that any permit application will be approved or processed within any particular timeframe, or that jurisdiction requirements or regulatory information displayed on the Platform are current or complete.

You acknowledge that Permit Labs does not control the actions, decisions, or timelines of government agencies, Authorities Having Jurisdiction, utility companies, or homeowners associations, and that approval outcomes and processing times are outside of our control.

Limitation of liability

10.1 Exclusion of certain damages

10.2 Cap on liability

Permit Labs’ total cumulative liability arising out of or related to this Agreement shall not exceed the total fees paid by you to Permit Labs during the twelve (12) months preceding the event giving rise to the claim.

10.3 Exceptions

The limitations in this Section 10 do not apply to (a) fraud or willful misconduct; (b) obligations under Section 11 (Indemnification); or (c) liability that cannot be limited under applicable law.

10.4 Basis of the bargain

The limitations in this section reflect a reasonable allocation of risk and form an essential basis of the bargain between the parties. The Services would not be provided without these limitations.

Indemnification

You agree to indemnify, defend, and hold harmless Permit Labs and its officers, directors, employees, and agents from any third-party claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from:

• Your use of the Services in violation of this Agreement or applicable law
• Your Customer Data, including claims of infringement or violation of third-party rights
• Your breach of any representation or warranty in this Agreement
• Fraudulent, inaccurate, or misleading information submitted through the Platform
• Third-party claims related to your permit applications, construction projects, or use of approved permits

Permit Labs will notify you promptly of any claim and you will have the right to control the defense, provided that you may not settle any claim without our prior written consent if the settlement would impose obligations on Permit Labs.

Term and termination

12.1 Term

This Agreement is effective when you first access or use the Services and continues until terminated.

12.2 Termination

You may close your account at any time by contacting admin@permitlabs.ai. Termination does not relieve you of any obligations to pay fees incurred prior to termination. Permit Labs may suspend or terminate your access at any time with notice, or immediately if we reasonably believe your use violates this Agreement or poses a security risk.

12.3 Effect of termination

Upon termination, your access to the Platform ceases. You may request an export of your Customer Data within 30 days of termination by contacting admin@permitlabs.ai. After this period, we may delete your account data, except as required for record-keeping, legal compliance, or the surviving license granted in Section 4.1. Sections 4, 5, 8, 9, 10, 11, 13, and 14 survive termination.

Dispute resolution

13.1 Informal resolution first

Before initiating any formal proceeding, you agree to contact us at admin@permitlabs.ai with a written description of the dispute. Both parties will attempt to resolve the matter informally for at least 30 days.

13.2 Binding arbitration

If not resolved informally, any dispute arising out of or relating to this Agreement shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator seated in Hillsborough County, Florida. The arbitrator may award any relief available in court, including attorneys’ fees to the prevailing party. The award shall be final, binding, and enforceable in any court of competent jurisdiction.

13.3 Class action waiver

13.4 Jury trial waiver

Each party waives, to the fullest extent permitted by law, the right to a trial by jury in any proceeding arising out of or related to this Agreement.

13.5 Exceptions

Either party may bring an individual action in small claims court. Either party may seek injunctive or equitable relief from a court of competent jurisdiction in Hillsborough County, Florida, to protect intellectual property rights, confidentiality obligations, or other proprietary interests.

General

14.1 Governing law

This Agreement is governed by the laws of the State of Florida, without regard to conflict of law principles.

14.2 Entire agreement

This Agreement, together with the Privacy Policy and any executed PSA, constitutes the entire agreement between you and Permit Labs regarding the Services.

14.3 Severability

If any provision of this Agreement is held invalid or unenforceable, the remaining provisions remain in full force. The invalid provision shall be modified to the minimum extent necessary to make it enforceable.

14.4 Waiver

Failure to enforce any provision does not constitute a waiver. Waivers must be in writing.

14.5 Assignment

You may not assign this Agreement without our prior written consent. We may assign this Agreement without restriction. Any unauthorized assignment is void.

14.6 Force majeure

Permit Labs is not liable for delays or failures caused by events beyond reasonable control, including acts of God, government actions or regulatory changes, delays by government agencies or Authorities Having Jurisdiction in processing applications, utility company delays, labor disputes, telecommunications failures, or cyberattacks.

14.7 Independent contractors

The parties are independent contractors. Nothing in this Agreement creates a partnership, joint venture, or employment relationship.

14.8 Notices

Notices to you will be sent to the email on your account. Notices to Permit Labs should be sent to admin@permitlabs.ai.

14.9 Modifications

We may modify this Agreement at any time. Material changes will be communicated at least 30 days in advance. Continued use after changes take effect constitutes acceptance.

Contact

Questions about these Terms? Reach out and we’ll get back to you.